205 West Springdale Avenue, Knoxville, TN 37917
205 West Springdale Avenue Knoxville TN 37917

The Helen Ross McNabb Center – PACT is a comprehensive behavioral health service provider located in Knoxville, Tennessee. The facility is part of the Helen Ross McNabb Center, a not-for-profit organization dedicated to improving the lives of individuals through various mental health and social services.

Location and Address:

Address: Helen Ross McNabb Center – PACT, Knoxville, Tennessee

Relevant Landmarks: The facility is situated near major roads and landmarks in Knoxville, making it accessible for those seeking treatment.

Primary Purpose: The primary purpose of the Helen Ross McNabb Center – PACT is to provide intensive community-based treatment for adults with severe mental illnesses, aiming to reduce symptoms, enhance community functioning, and promote independent living.

Key Services and Programs List

Program for Assertive Community Treatment (PACT)

Description: PACT is designed to help adults with severe mental illnesses by providing comprehensive, community-based care. This includes medication management, vocational rehabilitation, and therapeutic interventions to reduce hospitalization and improve daily functioning.

Family Walk-In Center

Description: The Family Walk-In Center offers services to children experiencing mental health crises, providing up to eight weeks of intensive outpatient services. This center is open seven days a week and is located at 5645 Merchants Center Blvd in Knoxville.

EmPATH Unit

Description: The Emergency Psychiatric Assessment, Treatment and Healing Unit (EmPATH) is a new addition to the McNabb Center, launched in June 2024. It aims to quickly stabilize patients experiencing behavioral health crises and provide comprehensive transition and discharge planning.

Silver Linings Intensive Outpatient Program

Description: This program is specifically designed for women of child-bearing age who have given birth to a child diagnosed with Neonatal Abstinence Syndrome (NAS) or are at risk of giving birth to a child with NAS due to prenatal substance abuse.

Levels of Care

Outpatient Services: The facility offers various outpatient services, including counseling, diagnosis, and follow-up care. These services are designed to support clients in their daily lives without requiring hospitalization.

Intensive Outpatient Services: Programs like the Family Walk-In Center and the Silver Linings Intensive Outpatient Program provide more intensive care for those in crisis or with specific needs.

Community-Based Care: PACT is a community-based program that delivers care directly to clients in their homes or community settings, ensuring continuous support and intervention.

Staff and Expertise

Key Staff Members: The team includes a multidisciplinary group of professionals such as nurses, vocational rehabilitation specialists, therapists, and psychiatrists. For example, Dr. David Manning and Dr. John Schulte are notable psychiatrists involved in the PACT program.

Specialties Available: The staff specializes in mental health care, substance use treatment, and social services. They are trained to handle a wide range of behavioral health issues.

Notable Expertise: The staff’s expertise includes assertive community treatment, crisis intervention, and holistic care approaches.

Treatment Approach

Philosophy: The Helen Ross McNabb Center – PACT operates on a philosophy of providing compassionate, comprehensive care that addresses the holistic needs of clients. This includes a focus on community integration and independent living.

Treatment Modalities: The facility uses evidence-based practices such as medication management, psychotherapy, vocational rehabilitation, and family support. Daily treatment team meetings ensure coordinated care.

Evidence-Based Practices: The PACT program is based on the assertive community treatment model, which has been proven effective in reducing hospitalization and improving client outcomes.

Unique Features

Community-Based Care: The PACT program stands out for its community-based approach, where treatment is delivered directly to clients in their homes or community settings. This ensures continuous support and intervention, setting it apart from more traditional inpatient models.

EmPATH Unit: The recent launch of the EmPATH unit provides a unique and innovative approach to crisis stabilization, offering rapid and compassionate care for those in immediate need.

Accreditations and Quality Measures

While specific accreditations are not detailed in the provided sources, the Helen Ross McNabb Center is recognized for its comprehensive and high-quality services. It is supported by organizations such as the United Way of Greater Chattanooga, indicating a level of community trust and quality.

Admission Process and Insurance

Admission Process: Potential clients or their families can initiate the admission process by contacting the Helen Ross McNabb Center directly. The center offers a compassionate and welcoming environment, with staff available to guide through the intake process.

Insurance: The facility accepts various types of insurance. For specific inquiries about insurance coverage and the admission process, individuals can call 1-800-255-9711.

For more information or to inquire about services, please visit the Helen Ross McNabb Center’s website or contact them directly at 1-800-255-9711.

Intake Phone Number
865-329-9191
County
Knox
Mental Health Treatment
Yes
Substance Abuse Treatment
No
Detoxification
No
Methadone Maintenance
No
Methadone Detoxification
No
Buprenorphine used in treatment
No
Naltrexone (oral)
No
Vivitrol® (injectable Naltrexone)
No
Transitional housing or halfway house
No
All Clients in Opioid Treatment Program
No
Individual psychotherapy
Yes
Couple/family therapy
Yes
Group therapy
Yes
Cognitive/behavior therapy
Yes
Dialectical behavior therapy
Yes
Behavior modification
Yes
Integrated dual disorders treatment
Yes
Trauma therapy
No
Activity therapy
No
Electroconvulsive therapy
No
Psychotropic medication
Yes
Telemedicine therapy
No
Smoking not allowed
No
Smoking allowed in designated area
Yes
Smoking allowed without restriction
No
Hospital inpatient
No
Psychiatric hospital or unit
No
Residential
No
Residential treatment center (RTC) for children
No
Residential treatment center (RTC) for adults
No
Other residential services (excluding RTCs)
No
Partial hospitalization/day treatment
No
Outpatient
Yes
Outpatient mental health facility
Yes
Community mental health center
No
Multi-setting mental health facility (e.g., residential plus outpatient)
No
Short-term residential
No
Long-term residential
No
Residential detoxification
No
Outpatient detoxification
No
Outpatient methadone/buprenorphine or vivitrol
No
Outpatient Day treatment or partial hospitalization
No
Intensive outpatient treatment
No
Regular outpatient treatment
No
Hospital inpatient detoxification
No
Hospital inpatient treatment
No
Computerized treatment
No
Assertive community treatment
Yes
Intensive case management
Yes
Case management
Yes
Chronic disease/illness management
Yes
Consumer-run (peer-support) services
Yes
Court-ordered outpatient treatment
Yes
Diet and exercise counseling
Yes
Education services
No
Family psychoeducation
Yes
Housing services
No
Illness management and recovery
Yes
Integrated primary care service
No
Nicotine replacement therapy
No
Non-nicotine smoking/tobacco cessation
No
Psychosocial rehabilitation services
No
Screening for tobacco use
No
Suicide prevention services
No
Supported employment
No
Supported housing
No
Therapeutic foster care
No
Tobacco cessation counselling
No
Vocational rehabilitation services
No
Crisis intervention team
Yes
Psychiatric emergency walk-in services
No
Services for the hearing-impaired
Yes
Spanish
No
American Indian or Alaska Native languages
No
Other Languages
No
Female
No
Male
No
Persons with co-occurring mental and substance abuse disorders
Yes
Lesbian, gay, bisexual, or transgender (LGBT) clients
No
Veterans
No
Active duty military
No
Military families
No
Clients referred from the court/judicial system (other than DUI/DWI)
No
Seniors or older adults
No
Adolescents
No
Pregnant/postpartum women
No
Adult women
No
Adult men
No
Persons with HIV or AIDS
No
Persons who have experienced trauma
No
Residential beds for client's children
No
Persons who have experienced sexual abuse
No
Persons who have experienced intimate partner violence, domestic violence
No
Children with serious emotional disturbance (SED)
No
Persons with serious mental illness (SMI)
Yes
Persons with Alzheimers or dementia
No
Persons with post-traumatic stress disorder (PTSD)
No
Persons with traumatic brain injury (TBI)
No
Transitional age young adults
No
Persons with eating disorders
No
U.S. Department of Veterans Affairs
No
State mental health authority
No
Other state government agency
No
Regional/district or county, local or municipal government
No
Tribal government
No
Indian health service
No
Children/adolescents
No
Young adults
Yes
Adults
Yes
Seniors (65 or older)
Yes
No payment accepted
No
Cash or self-payment
Yes
Medicaid
Yes
Medicare
No
State financed health insurance plan other than Medicaid
No
Private health insurance
No
Military insurance (e.g., TRICARE)
No
IHS/638 contract care funds
No
Access to recovery (ATR) voucher
No
State mental health agency funds
Yes
State welfare or child and family services funds
No
State corrections or juvenile justice funds
Yes
State education funds
No
Other State funds
Yes
County or local government funds
Yes
Community Service Block Grants
Yes
Community Mental Health Block Grants
Yes
U.S Department of VA funds
No
Methadone and buprenorphine clients only
No
Methadone clients only
No
DUI/DWI clients
No
DUI/Serve only DWI clients
No
Sliding fee scale (fee is based on income and other factors)
No
Payment assistance (check with facility for details)
No
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